Last Updated: January 15, 2026
These Calling & SMS Text Terms and Conditions (“SMS Terms and Conditions”) apply to individuals who have expressly consented to receive recurring marketing text messages and/or telephone calls from Mediacom Communications Corporation or its affiliates, subsidiaries, employees or agents (together, “Mediacom”). When you sign up for the Mediacom Marketing Text and Call Program (“Program”), you agree to receive (a) recurring marketing text messages from and on behalf of Mediacom through your wireless provider and (b) automated and prerecorded marketing telephone calls, even if your mobile number is registered on any state, federal, or local Do Not Call list. You agree that text messages and calls may be made using equipment that automatically selects and/or dials numbers or other technology.
THIS AGREEMENT HAS A “BINDING ARBITRATION CLAUSE” REQUIRING YOU AND MEDIACOM TO RESOLVE CERTAIN DISPUTES THROUGH ARBITRATION. FOR MORE DETAILS, SEE SECTION II. “ARBITRATION” SECTION BELOW.
1. Mediacom offers text message and calling programs to provide marketing information or resources on topics including, but not limited to, Mediacom products and services that may be of interest to you. You are not required to consent to receive recurring marketing text messages and/or telephone calls from or on behalf of Mediacom in order to purchase or receive any product or service from Mediacom. If you change your phone number, please notify us promptly so that we may update our records.
2. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
3. If you are experiencing issues with the Program, you can reply to any of our messages with the keyword HELP for more assistance, or you can get help directly at 1-877-863-2726.
4. Carriers are not liable for delayed or undelivered messages or calls.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. If you sign up for the Program, you will receive messages and telephone calls that vary in frequency. If you have any questions about your text plan, calling plan, or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy: https://mediacomcable.com/legal/privacy-policy/.
By providing your information and submitting the form, you confirm that you have read and consent to the terms of this eSignature Notice. Your consent to this eSignature Notice applies to the Mediacom Terms & Conditions and any other notices, disclosures, agreements, contracts, records, receipts, statements, notifications, terms of use, and other information (collectively, “Information”) related to Mediacom which will be distributed to you in electronic form and not in paper form. This consent will remain effective for the duration of our provision of service to you, unless and until expressly withdrawn by you. Your consent does not mean that we must provide Information electronically but instead that we may deliver some or all of the Information electronically. You may request a paper version of the Information. You acknowledge that Mediacom reserves the right to charge you a reasonable fee for the production and mailing of paper versions of the Information. To request a paper copy of the Mediacom Terms & Conditions or other Information, please contact us 1-844-627-9459.
You have the right to withdraw your consent to receive Information in electronic form at any time. If you wish to withdraw your consent, please contact us at 1-844-627-9459. Also, please contact us at 1-844-627-9459 if you wish to receive Information in electronic form through a different phone number than the one we have on file.
You are responsible for the installation, maintenance and operation of your mobile device, browser and software. We only require, at minimum, that you have a working mobile device with a mobile browser and modern apps that can access our website (such as a recent version of Apple Safari, Mozilla Firefox, or Google Chrome) and open common file formats of Information that we may send to you (for example, Microsoft Word, PDF, or a text file) running on an up-to-date operating system (such as iOS or Android). Unsupported apps, browsers or operating systems may not function properly. Mediacom is not responsible for errors or failures from any malfunction of your mobile device, browser or software.
You and Mediacom are agreeing to resolve certain disputes through arbitration.
THIS BINDING ARBITRATION PROVISION SAYS THAT YOU AND MEDIACOM AGREE TO RESOLVE CERTAIN DISPUTES THROUGH ARBITRATION. PLEASE READ THIS SECTION CAREFULLY TO UNDERSTAND OUR BINDING ARBITRATION AGREEMENT AS IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS. THIS ARBITRATION PROVISION SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
You agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of these provisions.
You and Mediacom agree to use best efforts to informally resolve any dispute, claim, question or disagreement (“Dispute”) that may arise between the parties. The term Dispute is to be given the broadest possible meaning that will be enforced. You may inform Mediacom of a Dispute by either calling 1-844-627-9459 or emailing mcc.legal@mediacomcc.com. Mediacom will strive to resolve all Disputes informally by responding quickly and conscientiously to customers’ concerns.
If we cannot resolve a Dispute informally with you, then, except as described elsewhere below, each of us agrees to submit the Dispute to the American Arbitration Association (“AAA”) for resolution under its Consumer Arbitration Rules, which can be accessed at https://www.adr.org/Rules and which are hereby incorporated into this Agreement.
Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award, including injunctive relief.
YOU MUST CONTACT US WITHIN ONE YEAR OF THE DATE OF THE OCCURRENCE OF THE EVENT OR FACTS GIVING RISE TO A DISPUTE, OR YOU WAIVE THE RIGHT TO PURSUE ANY CLAIM BASED UPON SUCH EVENT, FACTS, OR DISPUTE.
To initiate an arbitration pursuant to this Arbitration provision, the party initiating the arbitration proceeding may open a case with the American Arbitration Association - Case Filing Services, 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043, 833-821-4476, www.adr.org under the Consumer Arbitration Rules of the American Arbitration Association "AAA".
Before you initiate an arbitration proceeding, you may request that we advance on your behalf (1) the arbitration filing fees and (2) the portion of the arbitrator's costs for which you would normally be responsible. If we win the arbitration, you will reimburse us for these advances. We will, of course, pay any fees or costs required under the law where you live.
Notwithstanding anything in this Arbitration provision to the contrary, either you or we may elect to have an action heard in “small claims” court in the areas where you received the Service(s), if its rules permit it. If you bring an action in small claims court, you waive (unless local law prohibits such a waiver) discovery in that proceeding. In other words, unless local law prohibits you from doing so, you agree that you will not be able to depose Mediacom witnesses or seek non-public documents. Mediacom may choose to pursue, in small claims court, claims related solely to your payment obligations for services, equipment or facilities.
YOU AND MEDIACOM ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY. YOU AND MEDIACOM FURTHER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Mediacom agree otherwise, the arbitrator may not consolidate any other person’s or persons’ claims with your claims and may not otherwise preside over any form of a representative or class proceeding.
NOTWITHSTANDING THE PARTIES’ AGREEMENT TO RESOLVE ALL DISPUTES THROUGH ARBITRATION, YOU AND MEDIACOM AGREE THAT THE FOLLOWING WILL NOT BE SUBJECT TO ARBITRATION: (1) ANY DISPUTE OVER THE VALIDITY OF ANY PARTY’S INTELLECTUAL PROPERTY RIGHTS; (2) ANY DISPUTE RELATED TO OR ARISING FROM ALLEGATIONS ASSOCIATED WITH UNAUTHORIZED USE OR RECEIPT OF SERVICE; (3) ANY DISPUTE THAT ARISES BETWEEN MEDIACOM AND ANY STATE OR LOCAL REGULATORY AUTHORITY OR AGENCY THAT IS EMPOWERED BY FEDERAL, STATE, OR LOCAL LAW TO GRANT A FRANCHISE UNDER 47 U.S.C. § 522(9); AND (4) ANY DISPUTE THAT CAN ONLY BE BROUGHT BEFORE THE LOCAL FRANCHISE AUTHORITY UNDER THE TERMS OF THE FRANCHISE.
Should any term or provision in this Section 17 beinvalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section 17 or invalidate or render unenforceable such term or provision in any other jurisdiction. Upon a determination that any term or provision in this Section 17 is invalid, illegal, or unenforceable, the parties hereto shall negotiate in good faith to modify this Section 17 to affect the original intent of the parties as closely as possible in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.