Last Updated: May 01, 2024

Mediacom Mobile Acceptable Use Policy

This Acceptable Use Policy (this “Policy”) includes your use of all Mediacom Mobile products and services (the “Mediacom Mobile Services”). Mediacom's goal is to provide its customers with the best mobile voice, messaging and data services possible. Mediacom Mobile Services are intended for typical consumer use and are not intended for any purpose other than personal and non-commercial residential use (except for your individual use for telecommuting). Mediacom Wifi services that you may use with your Mediacom Mobile device are subject to the Acceptable Use Policy for Mediacom Internet which you can access here.

You agree to comply with this Policy as a condition to your use of Mediacom Mobile Services. If you do not agree to comply with this Policy, your recourse is to stop using the Mediacom Mobile Services and terminate your services. This Policy is in addition to any other applicable use terms contained in the Mediacom Residential Customer and User Agreement.

What activities are prohibited by this Policy?

The types of activities that are permitted or prohibited by this Policy depend on whether you are using voice, messaging, or data services.

Mediacom prohibits use of any of the Mediacom Mobile Services to engage in illegal, fraudulent, threatening or abusive activities. In other words, Mediacom prohibits your use of Mediacom Mobile Services to break the law or to interfere with other people’s use of the Mediacom Mobile Services or the Mediacom Mobile network.

Prohibited Voice Uses

Some examples of prohibited uses are:

  • Use of auto-dialers
  • Telemarketing, advertising or commercial solicitation to a person
  • Extensive call forwarding or use of call forwarding or conferencing features to act as a bridge to chat lines or other conferencing facilities
  • Using the service in connection with a business (including a home-based business, a non-profit business, governmental or any other enterprise)
  • Operating a call center or conference line
  • Usage for monitoring services, data transmissions, or transcription services
  • Transmissions or reception of broadcasts over teleconferencing facilities or other means
  • Transmissions or reception of recorded material (other than your recorded consumer voice messages)
  • Transmission or reception of communications which do not consist of consumer voice messages
  • Transmission or reception of communications which do not consist of standard voice calling involving live dialogue between individuals

Prohibited Message Uses (including text, picture, and video messages)

  • Transmission or reception of communications which do not consist of consumer messages
  • Resale to others
  • Bulk messaging such as “blast” or other mass messaging
  • Automatically generated messages
  • Engaging in activities that may generate payments to a customer due to the customer’s use of the Mediacom Mobile Service

Prohibited Data Uses

  • Hindering other customers’ access to the wireless network
  • Compromising network security or capacity
  • Excessively and/or disproportionately contributing to network congestion
  • Usage that has an adverse impact on network service levels or legitimate data flows
  • Usage that degrades network performance
  • Usage that causes harm to the network or other customers
  • Reselling data services, either alone or as part of another good or service
  • Excessive domestic roaming voice minutes per billing cycle (in which event Mediacom may disable roaming data on your account)
  • If international long distance or international roaming is included in your service plan, exceeding the international long distance or international roaming limits or thresholds set out in your service plan (in which event Mediacom may disable international long distance or international roaming on your account)
  • Tethering a wireless device to a computing device without having a subscription to a service plan designed for this purpose
  • A particular use for which a service plan or feature is offered, but to which you have not subscribed
  • Activating a device on a service plan not intended for its use (e.g., activating a 4G device on a service plan intended for LTE devices)

Accessibility provisions

Notwithstanding anything to the contrary in this Policy, use of Mediacom Mobile services by customers with accessibility needs is not a violation of this Policy if industry standard accessibility technologies and solutions are used and such use does not otherwise constitute impermissible use of the Mediacom Mobile Services (such as, for example, uses for illegal purposes).

How does Mediacom determine whether a Mediacom Mobile user violates this Policy?

When an account shows certain patterns indicating a potential violation of this Policy (other than individual data use for telecommuting), Mediacom may review the calling, messaging and/or data patterns further. Mediacom and its suppliers reserve the right at any time to review communication traffic patterns and volumes to identify, among other things:

  • Relative proportion of in-state, out-of-state, or international calling destinations
  • Excessive calls to the same destination telephone number, indicative of an automated call-forwarding device or of chat line or conference bridge usage
  • Excessive inbound calls
  • Excessive calls made during business hours
  • Excessive short-duration outbound calls made during business hours
  • Excessively long calls to any single number
  • Excessive calls made during a month
  • Calls made to numerically consecutive numbers, indicative of auto-dialing or “robo-calling”
  • A high volume of calls terminated and re-initiated consecutively, which in the aggregate result in excessive call lengths during a specific time frame
  • Excessive inbound text messages
  • Excessive outbound text messages
  • Other unusual or atypical calling, messaging, or data usage patterns indicative of an attempt to evade Mediacom's enforcement of this Policy

If the review reveals calling, messaging or data usage patterns indicative of use that is inconsistent with a purpose other than personal and non-commercial residential use (other than individual data use for telecommuting), then Mediacom may enforce this Policy by taking one or more of the actions indicated below.

How can I track my calling and messaging usage?

You may view your call and message records by logging in to your Mediacom Mobile account at: https://mediacommobile.com.

What obligations do I have under this Policy?

You and all users of the Mediacom Mobile Services associated with your Mediacom Mobile account must comply with this Policy. If you, or any users of Mediacom Mobile Services on your account fail to comply with this Policy, Mediacom reserves the right to suspend or terminate your Mediacom Mobile Services. You are legally and financially responsible for all activity on your Mediacom Mobile account and all devices connected to your Mediacom Mobile account, including by friends, family members, or other individuals with access to your services. It is also your responsibility to secure any mobile devices that you use to access your services.

How will I know when Mediacom changes this Policy?

Mediacom may revise this Policy from time to time by posting a new version on the Mediacom Terms of Service site at https://mediacomcable.com/legal/.

What happens if I violate this Policy?

Mediacom reserves the right to immediately suspend or terminate your Mediacom Mobile Services and terminate the Mediacom Residential Customer and User Agreement if you violate the terms of this Policy or the Mediacom Residential Customer and User Agreement. In all but the most severe cases, Mediacom will contact you before taking these steps to tell you when your Mediacom Mobile Services will be terminated or suspended. The notice will provide the date you will be disconnected.

How does Mediacom enforce this Policy?

MEDIACOM DOES NOT MONITOR THE VOICE OR MESSAGING CONVERSATIONS OF ITS CUSTOMERS IN ORDER TO ENFORCE THIS POLICY.

During a review for possible violation of this Policy, Mediacom may suspend the account or accounts involved and/or block calling and/or messaging that appears to violate this Policy. You expressly authorize and consent to Mediacom and its suppliers cooperating with: (i) law enforcement authorities in the investigation of suspected legal violations, and (ii) other network or facilities suppliers in order to enforce this Policy. Upon termination of your Service account, Mediacom is authorized to delete any voice mail and other messages and communications associated with your account (and any secondary lines associated with your account). The failure of Mediacom or its suppliers to enforce this Policy, for whatever reason, shall not be construed as a waiver of any right to do so at any time. You agree that if any portion of this Policy is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect.